Frequently Asked Questions
Everything you need to know about bringing Getters home.
What is the typical shipping timeframe for furniture items?
Standard shipping for small home accessories takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled condition to qualify for a full refund.
Do you offer assembly services for large furniture?
Yes, we offer professional assembly services for an additional fee. You can select the 'Expert Assembly' option at checkout for eligible items like bed frames, dining tables, and shelving units.
Are your wood products sustainably sourced?
At Getters, we prioritize the planet. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact.
How can I track my order status?
Once your order is dispatched, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for larger home investments.